Terms & Conditions
Contact Information
For detailed info on how to contact us, please visit our Contact page. Our office hours are 9am-5.00pm, Monday-Friday. Emails will be responded to at the very earliest opportunity.
T: +44 (0) 207 384 3448
Our company registration number is 3837260.
Security
All credit and debit card payments are handled by Shopify Payments, our payment gateway, via a secure server. The payment providers utilise industry leading technology (such as SSL) to ensure your card details are safe at all times.
Ordering & Payment
You will receive e-mail notification of your payment as a receipt. You will also be sent an e-mail to notify your payment was successful and your order has been received.
Complaints
Should you be unhappy with either your order or service delivery, please contact our customer service team. You will need your order number which is included in the confirmation email you received when your order was placed.
Disclaimer
All disputes will be subject to British law. This site is provided by Karma Designs Ltd. No oral advice or written information given by Karma Designs Ltd, nor its affiliates, any of their officers, directors, employees, agents, providers, or the like, shall create a warranty. Under no circumstances shall Karma Designs Ltd or any other party involved in creating, producing, or distributing Karma on the Rocks be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use karmaontherocks.com including but not limited to reliance by a user on any information obtained from karmaontherocks.com or that result from mistakes, omissions, interruptions, deletion of files or e-mails, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of god, communications failure, theft, destruction, or unauthorised access to karmaontherocks.com records, programs, or services. User hereby acknowledges that this paragraph shall apply to all content, merchandise, and services available through karmaontherocks.com.
Ordering
You may order items from this site that must only be purchased for personal use. At checkout, you will have the opportunity to check your order and amend or correct any details. An e-mail will be sent acknowledging your order.
An order may not be accepted due to any of the following reasons:
(a) Payment authorisation was declined
(b) Goods were unavailable
